Contact

One inbox, read by the people who build the product. There is no ticket system and no first-line script.

Or send us a message here

What to include

You will get a faster answer if you tell us:

• Your username — not your password, ever. We will never ask for it.
• Which page or lab it happened on, and what you expected instead.
• For a billing question, the order reference (it starts ITW-) from Settings → Plan & invoices.

Common things, answered faster here

I cannot get into my account

Use password reset — it sends a code to the address on the account. If you no longer have access to that mailbox, email us from any address and tell us the username; we will verify you another way.

A lab will not pass and I think it is wrong

Tell us the lab name and paste your configuration. Labs are graded on reachability, so if traffic flows and it still fails, that is a bug in our objective and we want to know. These get fixed quickly.

Refunds and cancellation

Our refund policy gives 14 days on a first subscription with no justification needed. You can cancel any time from Settings — cancelling stops the next payment and you keep Pro until the period you already paid for ends.

Deleting your account and your data

Settings → Delete account removes your username, email, password, avatar, preferences, friendships and notifications, and signs you out everywhere. If you want a copy of your data first, ask and we will send it.

Security

If you have found a vulnerability, email us with the details and please give us a chance to fix it before publishing. We will not threaten you, and we will credit you if you want the credit.

Business and partnerships

Training centres, bootcamps and employers wanting multiple seats: email the same address with "teams" in the subject and tell us roughly how many people.